Frequently asked questions

B-090, B-100	700 L
B-110, B-130	800 L
B-150	1200 L
J-211	800 L
J-213	1200 L

Yes, but we advise using a ground cloth. Do not pull the fabric across the concrete as abrasions may cause holes in the fabric. The surface must be smooth, flat, stable and free from sharp objects.

We recommend that you do not use the spa if the temperature falls below -10°C, even with the heater (the heater must always be turned on if there is a risk that the water gets colder than 4°C!). The spa may freeze and there may be cracks in the fabric and the spa can not handle the weight of ice or snow. You should unmount and keep the spa indoors when you do not intend to use it for a while. A rule of thumb is that the pool water must not be less than +4°C as there maybe be a risk of freezing.

Yes

Yes. We give warranty on defects in materials and manufacturing under proper use and care. 6 months warranty on the fabric from the date of purchase (applies only to original purchaser) and 12 months for the electric parts. Our Service Center will accept the return of all manufacturing defects if you return the item within 90 days from the date of original purchase. Products must be returned to our service center along with a copy of the dated sales receipt.

Avoid sharp objects, on and under the spa. Make sure that the correct pH level is maintained and keep the spa clean and hygienic.

Use the cover when the spa is not in use. This prevents the wind and other elements from bringing dirt and debris in your spa. It also prevents rainwater from over filling your spa.

It is impossible to prevent lawn damage under the spa. Keep this in mind when choosing the location of your spa. Make sure the grass or the surface you choose is as dry as possible to avoid fungus.

All PVC deteriorates over prolonged exposure to sunlight. Our spas are manufactured with UV inhibitors to delay the degradation caused by sunlight.

We recommend that you fill water up to the water line that is printed on the inside of the spa pool. Check often so that the water does not exceed or fall below the waterline.

10 min or more depending on hose size and water pressure. Remember to carefully check the initial filling of a few minutes so you can see that the spa is set up correctly and that it is on a flat surface..

This depends on the use, maintenance and care. Consistent maintenance and proper storage of your spa when not in use, extends its life. Spa pool's fabric has 6 months warranty after purchase.

Inflate until the pool feels stable, ie. to about 85%. An over-filled spa can crack or cause leaks at the seams after being heated by the sun or filled with water.
Always remember to use the attached pressure gauge to test and adjust the pressure of the spa to an appropriate level (the level must be within the green area).

This figure varies depending on usage and chemical balance. If it is properly filtered and chemically balanced water should last through the summer.
You can reduce the need for water changes, always cover your spa when not in use, test the water regularly to ensure proper chemical balance,
operating the pump for an appropriate number of hours each day, keep filret clean and replace it when needed.

Always make sure that no unauthorized person can access the spa to avoid accidents. There are different rules in different countries, you must always have the cover on when the spa is not being used.

Yes. An installation DVD is included in spa package.

No. Dogs, cats and other pets must be kept away from the spa to avoid getting stuck in the pool. This is also to protect the spa construction.
(There is a risk that the sidewalls and the inflatable ring gets punctured by pet claws and teeth).

A repair patch is included. No glue comes with but it can be purchased from the nearest store that sells adhesives, etc. Small tears or holes can be repaired with the attached repair patch.
The fabric surface must be dry before you attach patch.

You should test your water every time you use the spa. Just use the attached test patch to get a simple test of the water in the pool. Always test the pH, alkalinity, and the treatment you are using (chlorine or bromine). Keeping the pH and alkalinity in the proper ranges allow your chemicals to work effectively and prolong the life of your nozzles, pumps and heaters. If you are unfamiliar with the chemicals you should test the purification before each use. This prevents bacterial growth and keeps your spa completely clean and safe.

Each place has its pros and cons. Outdoor installations may not have privacy, but you can add screens, shrubs or fencing to minimize peering eyes. The weather outside may be a discouraging factor, although many love the experience of "slack" in the bubbling hot water while a light rain or snowflakes are falling! It can be exhilarating! A canopy can be built to protect against weather. It may be noted for those who have not experienced this, but the hot water raises your body's core temperature, so you will normally not feel cold when you leave a hot tub outdoors on a chilly winter day. Inside installations will add humidity in your house. It is imperative that you provide good ventilation to control moisture and prevent mold and other damage. If you decide you want inside installation, plan as to how to fill and empty the pool. There are two other important questions: will the pool fit through the door? Is the floor strong enough and stable? Remember, a water-filled bubble spa with four people weighing approximately 1.2 tons. On the other side, you will have privacy and convenience. You are completely protected from the weather.

The base or bottom of the spa pool is not laid out flat (without wrinkles). Liner and cover must be tightened evenly around when the spa is filled with water.

NO. You should never mix Chlorine and Bromine sanitizing products. This is very dangerous. If you have used chlorine and want to switch to bromine or vice versa, you must drain and refill your spa.

Your spa contains a high concentration of chloramines. You should drain your spa and refill it with fresh water.

The repair patch is good enough for your spa.

It depends both on how often you use the pool and the water quality. The filter cartridge can be rinsed under the tap after it has been used for 1 - 2 weeks. If the filter is still dirty it is time to change.

Yes, you can use the spa when it is cold outside. By following the points below you get the best use
1. Fill the pool with warm water, it will shorten the heating time.
2. Drain the pool when it is not in use for a while. Otherwise, you must have the heater on all the time. The water temperature should never fall below 4°C.
3. Do not use the pool outdoors if the temperature is below -10°C. Even if the heater is turned on.

Prepare a flat, stable surface without any sharp objects. Place a ground cloth or tarp under the pool before assembly. If the surface has rough grass or similar, it is best to remove it first.

If the pool is filled to 80% of maximum water capacity, depth is about 55 cm.

For best results the surface should be completely flat. Note carefully the pool's stability and level in the beginning when you add water. After filling the pool with about 3 cm and the water is not spread evenly or the pool appears to be bulging to one side, stop filling, drain the water and move to a new location. If the pool is located on sloping ground pool will push more towards one side and can collapse. Never place the pool on the ground that slope!

The spa is made of strong and thick PVC of about 0.60 mm.

The very fabric surface is as follows:
B-110, the outside of the spa pool is made of Polyester PVC.
B-130, has an exterior made of PVC synthetic leather.

The cover for the different models:
B-110, polyester and PVC laminated cover with aluminum foil.
B-130 PVC synthetic leather with aluminum foil
To all bubble spa, an extra inflatable isolation in addition to the cover.

The spa can be placed on grass or pavement that is completely smooth, level and stable. A ground cloth or tarp is recommended.
Spa should NOT be placed on a base of sand or muddy ground that moves.

Use mild soap and water. Be sure to rinse and make sure it is completely dry before it is folded.

Overdosage or concentrated chemicals may cause damage to any spa, and the user.

This means that you should not cut the cable and splice it together yourself, which can be fatal. To the filter pump, you can use a ready extension cord.

No, the reason may be that the specified temperature is lower than the water temperature.

It's normal, because our spas are designed with an automatic stop function. All whirlpool spas stops after half an hour, bubble function for 10 min and then starts automatically. For all our models of the spa the heater will stop when the set water temperature is reached. You just leave the heat button on. The filter button will go out. When the current water temperature drops a few degrees below the set temperature the heater starts up and the filter button lights up.

It's normal. The filter function is always on when the heater is on. You can keep the filter function on by simply pressing the filter button.
As soon as the temperature inside the spa has reached desired temperature, the filter lamp turns off, while the heat lamp is still lit. Completely normal.

It is recommended that the inflatable cover is placed on the pool and the cover is properly closed when the heater is on to prevent heat loss.

The water inside the spa is too hot. The temperature of the water is more than 42°C. The following may cause the above:
1. Tolerance of the indicator on the control panel.
2. Hot water was filled in the pool.
3. Prongs inside the plug is either wet or bent

A maximum of 40 ° C (the tolerance of the indicator is +/-2°C)

Check the hose clamp is tightened, or if the seal ring or O-ring is damaged.